Terms of Use

Last updated: June 2026

Acceptance of Terms

By accessing and using this website or engaging our services, you agree to be bound by these terms of use. If you do not agree with any part of these terms, you should not use our website or services.

Service Description

We provide animal care services as described on this website. All service descriptions, pricing, and availability are subject to change without prior notice. We reserve the right to modify or discontinue services at any time.

Booking and Appointments

When you request a service through our website or contact channels:

• Your request is subject to availability confirmation
• We will confirm appointments through email or other agreed communication methods
• You are responsible for providing accurate information about your pet
• Cancellations should be communicated as soon as possible

Client Responsibilities

As a client, you agree to:

• Provide truthful and complete information about your pet's health, behavior, and history
• Disclose any known aggressive tendencies or medical conditions
• Ensure your pet is in suitable condition for the requested service
• Follow pre-service instructions provided by our staff
• Maintain current veterinary care for your pet
• Inform us immediately of any changes to your pet's health or circumstances

Service Limitations

Our services are designed to support animal wellness and are not a substitute for veterinary care. We do not:

• Provide medical diagnosis or treatment
• Offer emergency medical services
• Accept animals with contagious conditions or active parasites
• Guarantee specific outcomes or results

We reserve the right to refuse service if we determine that an animal's condition requires veterinary attention or if circumstances present safety concerns.

Payment Terms

Payment for services is due at the time of service provision unless alternative arrangements have been agreed upon. Prices listed on the website are in British Pounds and are subject to change.

Liability and Disclaimers

While we take every reasonable precaution to ensure the safety and wellbeing of animals in our care:

• We cannot guarantee specific results or outcomes
• Individual responses to services may vary
• We are not liable for pre-existing conditions or issues not disclosed to us
• Our liability is limited to the direct cost of the service provided

In the event of an emergency during service provision, we will make reasonable efforts to contact you and seek appropriate veterinary care if necessary.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting harmful code or malicious software
• Collecting data about other users without consent
• Posting false or misleading information

Intellectual Property

All content on this website, including text, images, graphics, and logos, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or use any content without our explicit written permission.

Links to Third-Party Sites

This website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites. Access to linked websites is at your own risk.

Termination

We reserve the right to suspend or terminate your access to our services or website if you violate these terms or engage in conduct we deem inappropriate or harmful.

Changes to Terms

We may revise these terms of use at any time. The updated version will be posted on this page with a revised date. Continued use of our services or website after changes constitutes acceptance of the modified terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For questions about these terms, please contact us at: [email protected]