Privacy Policy
Last updated: June 2026
Introduction
This privacy policy explains how we collect, use, and protect personal information provided to us through this website and when you engage our services. We are committed to maintaining the confidentiality and security of your personal data.
Information We Collect
We may collect the following types of information:
- Personal identification information including name and email address
- Information about your pets including species, breed, age, and health considerations
- Service preferences and booking details
- Communication records when you contact us
- Website usage data through cookies and analytics
How We Use Your Information
The information we collect is used for the following purposes:
- Providing and managing the services you have requested
- Communicating with you about appointments, services, and enquiries
- Maintaining records of services provided to your pets
- Improving our services and website functionality
- Sending service updates or information you have requested
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract when you book our services
- Legitimate interests in operating our business and providing quality care
- Compliance with legal obligations
- Your consent when specifically provided
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our business, under strict confidentiality agreements
- Veterinary professionals when necessary for your pet's care and with your consent
- Legal authorities when required by law or to protect our rights
Your Rights
You have the following rights regarding your personal data:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your data in certain circumstances
- Right to object to processing of your personal data
- Right to data portability
- Right to withdraw consent where processing is based on consent
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more detailed information, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at: [email protected]